SWIM ACCELERATION SCHOOL

TERMS & CONDITIONS

ALL SWIMMERS MUST COMPLETE THIS WAIVER FORM BEFORE THE FIRST LESSON.

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These terms and conditions apply to all of the services Swim Acceleration School offers. Please read these terms and conditions carefully before booking lessons with Us. By booking lessons, You will be deemed to have agreed to be legally bound by these terms and conditions.

Words which begin with a capital letter have a specific meaning which is set out in the Glossary at the end of these terms and conditions.

1-PARENTS/GUARDIAN RESPONSIBILITY

1.1- You are responsible for giving up to date health or any other relevant swimmer’s information when You complete the registration form to book lessons. You are also responsible for providing us with details of any changes in the Child’s health and, in particular, for notifying the SA Instructor if Your Child has had any signs of illness, injuries or taken any type of medication in the twenty-four (24) hours before a lesson.

1.2- The SA Instructor can only be responsible for swimmers during their scheduled lesson. The lesson begins when the Instructor takes charge of the swimmer from You, or the adult accompanying Your Child to the lesson until the lesson finishes and the swimmer returns them to their parent or guardian. 1.3?- You or the adult accompanying Your Child are fully responsible for their own safety and the safety of any other child who is with them at all times and for the safety of Your Child at all times outside the scheduled lesson.

1.4- You are required to adhere to any health and safety rules imposed by the Pavilion Club management where the lesson takes place and are responsible for ensuring that anybody accompanying You adheres to those rules.

Health and Safety and Hygiene Rules:

     Please make sure that you the swimmer/or your child the swimmer has not eaten any less than 30 minutes prior to the lesson.

     No mobile phones or any digital devices to be used on the poolside.

    No video recording or pictures during the lessons.

    You must use the toilet and shower before getting into the pool.

     No outdoor shoes to be worn on pool side.

     No running on pool side.

     No diving.

     No bombing.

     No food and drink to be consumed on pool side or in the changing room areas.

    It is the parents responsibility to ensure the good behaviour of their children whilst waiting for lessons and after the lesson.

     Please be prompt in collecting your child after their lesson as the instructor may have another class to teach and will not be able to take responsibility for your child's safety after the lesson. 

• I give/do not give permission for my child to be involved in any publicity for promotional and educational materials including photos or video footage during activities at the Pavilion Club.

1.5 - For the Health & Safety of the children we ask that you do not distract or try to have a conversation with the SA instructors whilst the lessons are in progress.  If you need to speak with your instructor then leave a message at reception or send a message to info@swimacceleration.co.uk

2- BOOKINGS

2.1 - All bookings will be on a first come first serve basis.

2.2 - Members of The Pavilion Club get a discount on all swim courses and get priority booking on availability. To request a discount please email us your Membership Number.

2.3 - All lessons should be booked term by term and must be paid for in full before the start of the course.

2.4 We accept the following bookings:

TERM PACKAGE:

A. Lessons are booked in advance for the whole term with a fixed day and time.

B. Where lessons are started after the term has begun, fees will be charged on a ‘pro-rata’ basis,

but we do not accept bookings for part of a term only.

ONE-OFF LESSON:

A. A single lesson booked with a fixed day and time.

CRASH COURSE:

A. An intensive course of up to five consecutive days held during half-term breaks, school holidays or upon request.

2.5 - We will not refund any fee paid if Your Child misses a lesson for any reason after it is booked. We will try to accommodate any request to change the date and time of a term package, one-off

lesson or crash course, subject to payment of any increase in lesson fees since the date of your original booking and to payment of an additional administration charge equal to 15% of the fees for the remaining lessons of your booking.

3- PAYMENTS

3.1 - Bookings are made only through SA Admin Manager via email info@swimacceleration.co.uk

3.2 - When you confirm the time and dates for your course booking we will email you all course and Payment details.

3.3 - Bookings are only confirmed once the payment has been received. You will always be provided with a confirmation of your booking via email.

3.4 - Monthly Payment Plan for Term Package: You can set up a monthly payment plan via our recurring payment system with just 3% transactions charge will be added to the total cost of the term course.

3.5 - In the event that the payment of a Term Package is not received before the Priority Booking deadline date mentioned in our communication via email, text or telephone, we can no longer reserve your slot in the next Term and will make it available for our waiting list students.

3.6 - Except as stated in paragraphs 5.1 and 6.3 of these terms and conditions, all fees are non-refundable.

4- BANK TRANSFERS

4.1- All payments must be done via bank transfer to Swim Acceleration Limited account 14 days before the start of the course or via our “goCardless” online payment system.

4.2- For bank transfers payments made 48 hours before your scheduled lesson or 2 workings days before your scheduled lesson or a proof of your payment should be provided by email to info@swimacceleration.co.uk  and possibly could be asked to provide to the Instructor on your scheduled lesson day.

4.3- We reserve the right to not deliver a lesson if You are unable to show proof of payment. In such an event we may not offer a lesson credit.

4.4- Failure to make any due payment we retain the right to charge an administration charge equal to 15% of the fees payable.

4.5- We are not accepting Childcare vouchers at the moment.

5- REFUNDS & POSTPONED LESSONS

5.1- If You provide Us with written evidence from Your Child’s doctor that Your Child is unable to attend swimming lessons for a minimum of six (6) weeks, we will either

A. refund a pro-rata amount in respect of all fees paid for lessons starting at least twenty-four (24) hours after You provide the evidence; or

B. postpone Your Child’s attendance at lessons for a maximum period of six (6) weeks.

5.2- Any refund will be subject to an administration charge of 15% of the fees for the term package.

5.3- An authorised refund typically takes ten (10) to fourteen (14) Working Days to process.

5.4- If You choose to postpone lessons, You cannot subsequently ask for a refund.

5.5- When You have booked lessons for a Term, but such lessons have been postponed in accordance with this provision, the remainder of the lessons in that Term will be cancelled and no space will be held for the subsequent Term(s).

5.6- Postponed lessons must be used within six (6) months from the first postponed lesson. It is Your responsibility to ensure that the lessons are used. The fees paid for lessons not used within this six (6) month period shall be forfeited and cannot be refunded.

6- LESSON ARRANGEMENTS AND CANCELLATION

6.1- CALENDAR

A. Term dates can be found on Our website www.swimacceleration.co.uk  and on the email that You will receive during the re-enrolment period.

B. Term dates may not always coincide with Your Child’s school term dates and we are unable to replace lessons missed as a result.

6.2- PROGRESS

A. Where a student progresses beyond the class standard set by the Instructor, they may be required to switch classes. We may not be able to offer the same day, time or Instructor.

B. All our Instructors are fully qualified and experienced and highly motivated to give all the knowledge and support needed to accelerate learning of new swimming skills during every single lesson however student's progress as part of any class or course is not guaranteed.

6.3- CHANGES AND CANCELLATION

A. We will do our best to ensure that lessons take place at the agreed place, date and time with Your Child’s Instructor, but we reserve the right to change the date, time or the Instructor or to cancel a lesson due to reasons beyond our control. Those reasons may include (but are not limited to):

 Your Child’s Instructor being unavailable due to illness or other reasons;

 Our Instructor being of the opinion that Your Child is suffering from an illness or injury

or receiving medication which may make it unsafe for Your Child to participate in the

lesson;

 The pool being unavailable or unfit for the use for any reason;

 Government restrictions (such as those imposed during the COVD-19 pandemic).

B. If we are forced to change or cancel a lesson, we will do our best to notify You as soon as possible and let You know about any alternative arrangements.

C. If the alternative arrangements are not suitable for You or Your Child, or if we are forced to cancel a lesson, we will issue You with a lesson credit which can be used during the current term or the next available term’s fees. If You do not re-enrol for the next term, we will refund an amount equal to the lesson credit .

D. Your lessons credit can be use for all available services including Holiday Intensive Courses , One of Lessons as well as Private Adults Lessons Courses.

6.4- REALLOCATING LESSONS

A. Where we cannot find a suitable match of swimmers for 3:1 lessons (three swimmers with one Instructor) or 2:1 lesson (two swimmers with one Instructor) by approximately the second week of term, we reserve the right to provide You with a suitable alternative lesson, and give You notice in advance.

7- DATA PROTECTION

We will handle any personal data which we hold about You or Your Child in accordance with our privacy policy, which is available at www.swimacceleration.co.uk

AGREEMENT TERMINATION

We can terminate this agreement by giving You written notice for any of the following reasons:

A. Your failing to provide Us with the accurate health information about Your Child;

B. Your failing to make any payment to Us when it is due.

C. Your failing to comply with the general rules of the pool premises or health and safety

regulations. Failing to comply with the rules and regulations would not qualify you for the refund of  any remaining lessons and we will not be able to rebook you for any future courses.

D. Your breaching these terms.

9- CHANGES TO TERMS AND CONDITIONS

We reserve the right to update these terms and conditions by sending You either an updated version, or a notification of minor changes.

GLOSSARY

In these Terms and Conditions: “Instructor”

“We”, “Us”, “Our”

“You”, “Your” “Your Child”

means the individual swimming instructor in charge of a lesson

refers to Swim Acceleration Limited or (where appropriate) to Our Instructor

refers to the person entering into this contract means the individual child who will be attending the swimming lessons