Terms and Conditions

Please confirm that you have read and that you agree to our T&C’s. These can also be found by visiting our website  www.taketheplungeswimschool.com.

Our promise to you

To treat our swimmers and parents/caregivers with respect.

To provide swimming lessons at venues which are regularly maintained by the pool’s owners for both water quality and temperature. We reserve the right to cancel lessons if we feel the water quality or temperature is not up to standard.

To provide swimming lessons using progressive methodology to enable students to develop at their own individual pace.

To ensure that the programme is carried out by DBS and qualified instructors.

To assess students on a continual basis ensuring that they are not working at a level below or above their ability.

To progress swimmers through a designated awards scheme and keep records of skills and distance awards as supplied by the instructor. Please be aware that awards may not be issued every term. 

Your promise to us

To be respectful to TTP staff and other parents/swimmers. TTP Swim School & pool venues reserve the right to ask anyone to leave the poolside or swim school at any time if staff feel that threatening or unreasonable behaviour is being displayed.

To ensure that TTP Swim School Ltd staff have up to date medical details for swimmers and up to date contact details for parents and carers.

To make full payment for lessons by the due date on the invoice, regardless of missed classes due to holidays, illness or family events. 

To ensure that swimmers arrive to their lesson on time and with the correct equipment.  TTP Swim School Ltd staff reserve the right to refuse entry to a child if they are continually late for their lesson as it is disruptive to the rest of the students.

To ensure that swimmers do not enter the pool area more than 5 minutes before the lesson starts and leave the area once the lesson has finished. 

To ensure that swimmers are supervised in the changing area and other areas of the venue.

Payment/Bookings

Deposit payments

A deposit payment is required at the time of booking to secure your place. This is a non-refundable payment as it means that your space has been reserved and will not be available for resale.

If you have been provisionally offered a space but have not made any payment on or before the due by date given, your space may be offered to another swimmer.

If you have made a deposit payment for a space but fail to make the balance payment on or before the due date given, your space may be offered to another swimmer and your deposit payment will be lost.

Balance payments

Balance payments are due at the start of the new term. By making a booking and attending the first lesson, you are committing to the entire term, therefore payment for all lessons must be made in full regardless of lessons missed due to changing circumstances, holidays, illness or family events etc

Please ensure that all course fees are paid by the due date given to secure your space.

Payments are non-refundable and non-transferable.

There are 3 methods of payment.

1. Direct bank transfer to TTP Swim School Ltd 

BACS sort code: 09-01-28 

Account number: 75435364

2. Using Tax Free Childcare vouchers by searching TTP Swim School Ltd at Waverley School or TTP Swim School Ltd at St Ignatius College. Please enquire if your voucher provider is Edenred and we will send you our Edenred passcode.

3. In person when you attend your lesson (please note that we do not accept card payments).

Courses run in line with the school holidays so prices may vary between terms. Term dates are posted on our website  www.taketheplungeswimschool.com

Cancellation policy – group classes

Payments are non-refundable and non-transferable. TTP Swim School Ltd is unable to refund any payments once the booking has been confirmed. By making a payment for a booking you are committing to an entire block of lessons, we are unable to reinburse payments for missed lessons due to school, work, social commitments, illness, change in circumstance, transport difficulties or holidays,etc.

 (Please note that the cancellation policy for private lesson booking differs.  Refer to our website www.taketheplungeswimschool.com for more details).

Pool closure/Lesson cancellation

TTP Swim School Ltd or the Pool venue may on occasions have to cancel a lesson due to unforeseen problems; in these instances, we will issue you with a credit note which you can use towards the next course, if an alternative lesson is not offered. If suitable alternative lessons are offered, credits will not be issued. Please note that credits are valid for 3 months from the date of issue, unless otherwise stated.

If the pool venue makes the pool unavailable to TTP Swim School Ltd a refund may be offered if an alternative is not offered. A refund request must be made before the end of the term and bank details must be provided for the refund to be issued. If bank details are not provided within 3 months after a request has been made, the refund will not be processed, unless otherwise agreed. 

If insufficient children are booked into your class, TTP Swim School reserve the right to cancel the class for that course. In this instance you will be offered an alternative slot or given a full refund (bank details must be provided for the refund to be issued). If bank details are not provided within 3 months after a request has been made, the refund will not be processed, unless otherwise agreed. 

Catch up classes

Subject to availability and as a goodwill gesture, TTP Swim School Ltd is sometimes able to offer catch up sessions for missed lessons through sickness.  This is not guaranteed and is only possible if there is space available in a suitable class.  A maximum of two make up lessons per term will be permitted. These are not refundable and cannot be rolled into subsequent terms.

If we are unable to accommodate a make-up session for a missed class, the session is lost (equal to non-attendance at the cinema, theatre show or other reserved events).

The opportunity of a catch-up class is a goodwill gesture and is not guaranteed.

Adverse weather/Traffic conditions

We are unable to refund or reschedule lessons that may be missed due to local adverse weather conditions or busy roads, unless the venue is closed due to this reason.

Medical conditions/Health records

Please let TTP Swim School know about any medical conditions or learning disability that a swimmer might have and notify us of ANY changes to existing conditions or any new medical condition discovered as soon as possible.

Please refrain from bringing swimmers into the pool if they are unwell.  For example, do not bring a swimmer to the lessons within 48 hours after suffering from diarrhoea, or if a swimmer has open sores/cuts or wounds. If you are unsure of your child’s illness or inability to swim for a medical condition, please seek advice from a doctor or chemist before coming to the pool.

If any medication is needed, please ensure that it is available and the swimmer and /or parent/caregiver is on hand and able to administer it. TTP Swim School are not permitted to administer prescribed medication.

Teachers

If a teacher is unwell or cannot attend a session, TTP Swim School Ltd will replace with a substitute instructor who will offer the same high standard on which our reputation relies upon. No refunds or credits will be offered if a replacement teacher is provided. TTP Swim School Ltd will give as much advanced warning as we can in these situations.

Teachers will teach both in and out of the water and provide visual demonstration. Due to the nature of the activity, some physical contact with the swimmers may be necessary to assist swimmers towards achieving good body positioning, correct stroke technique or in some instances to prevent or treat injury. Please advise if the swimmer is not comfortable with this.  Our staff adhere to the ASA/STA safeguarding guidelines and all swimmers are dealt with in a professional and respectful manner.

Trainee Teachers

There may be occasions where your class is taken by a teacher(s) in need of experience to complete their final stage practical side of their swim teaching qualifications. The regular class teacher will be present on these occasions, and you will be informed in advance when these sessions will take place.

Changing Rooms

Our pools are located within schools, therefore there are no private changing facilities and no private shower cubicles.

Please remove outer footwear and outer footwear of the swimmer, accompanying siblings or extended family members BEFORE entering the changing rooms.  While this may be a little tedious, any dirt from outside which is walked into the changing rooms will potentially end up in the swimming pool where your children and our staff are swimming. For the same reason, no prams should be taken onto the poolside or changing rooms.

We suggest that you bring sliders or flip flops to walk between the changing room/pool area and the viewing area.

You are responsible for your children and their behaviour in the changing room at all times. 

Proceed with caution when in and around the changing rooms & swimming area as this is a wet environment. Always walk and refrain from carrying swimmers in wet areas to avoid injury caused by slips and trips.

The pools have gender separated changing facilities but there are no private changing facilities and no private shower cubicles.

Swimmers over the age of 8 years old are usually able to navigate the changing rooms on their own and are requested to do so, however, we do understand that this may not be possible or practical in the case of swimmers on the SEN register, or for swimmers (and parents) who may not feel comfortable with this.

If you need to accompany your child to assist them with changing, please use the changing rooms relating to the gender of the parent.

If an older swimmer needs assistance to get undressed/dressed, please use the changing room relating to the gender of the parent and be aware of the sensitivity surrounding this.

Please remember that not all needs and disabilities are visible, therefore please be patient and considerate if you are in a changing room and notice something you consider unusual or inappropriate. In this instance, please discreetly inform a member of staff at the time or bring it to our attention later if you do not feel comfortable at the time. Please remember to give our staff members an identifying feature of the individual(s) in questions.

Cooked food, glassware/crockery, sharp objects or hot beverages are not permitted in the changing rooms or on the poolside. 

Please ensure that you take your rubbish home with you.

Valuables and Jewellery

TTP Swim School Ltd or the pool venues cannot accept any responsibility for any loss or damage of any personal possessions. Personal belongings left in the changing rooms are done so at the owner’s risk.

Photography/Videos

TTP Swim School Ltd may occasionally take photos/videos of our sessions for promotional use on our website or social media pages, with parental permission. You will be informed of any planned photography days. 

Due to safeguarding concerns, we ask parents/caregivers to refrain from taking any pictures or videos of swimmers or TTP staff members in the swimming pool or changing areas.

General Considerations

Please do not arrive late for your lesson as this can be disruptive to the lesson. Persistent lateness may result in the swimmer being refused entry into the class.

Please make sure that the swimmer has eaten at least 1.5 hours before swimming.

Swim hats are compulsory: hats & goggles should be in place and correctly fitted before lessons begin.

Loose jewellery, plasters, hair clips etc must be removed before swimming to avoid causing damage to the pool filters.

Parents refrain from assisting the instructor in the teaching of the lesson in any way, unless help is requested.

Smoking/vaping/ alcohol etc is strictly forbidden on pool grounds. (This also includes while you are waiting in your car).

Refrain from bringing pets onto the premises.

Liability

TTP Swim School Ltd does not accept responsibility for any personal injury or fatality, loss or damage to persons or property that may arise directly or indirectly from any swimmer participation, spectator accident, or loss of property or articles left on the premises. I will not seek to penalise, prosecute or claim compensation from TTP Swim School Ltd or its staff for any injury, loss or damage.