Terms and Conditions

Please make sure that you read through these thoroughly. If there is anything that you do not agree with, please let us know either in person or by emailing tara@swimmingsquidz.co.uk. If we do not hear from you, we will take it that you agree to the terms and conditions.

Payment by bank transfer:             

Account Name: Tara Highway

Type of account : Business

Bank : Starling

Account Number: 01303352

Sort Code: 60-83-71

 Payment:  From £12.50 per lesson-Group Lessons (30 mins) and from £36 per lesson-Private Lessons (30 mins). Full payment is due by the date given on the invoice. If full payment is not received and we have not heard from you, then a late payment fee of £10 will be added to your account each time that we must send a reminder email. If you have already contacted us beforehand or have a payment arrangement in place with us, then please continue as you are.

Health: If there have been any changes in health or contact details would you please amend them on your online account immediately and send us a message via the client hub, so we are aware.

Progress: Progress will be continually assessed throughout the course to ensure that progression through the STA (Swimming Teacher Association) levels is achieved. Badges and Certificates will be awarded at the end of every second term with a cost of £3. For details of the levels please see the website www.babyswimmers.co.uk or visit the STA website at www.sta.co.uk 

Refunds: Refunds will not be given if the pupil cannot attend a lesson. It is not always possible to arrange make up sessions due to classes being full. Please ask and if there is space, we will pop you in. If the pool must close for any reason for less than two weeks, refunds will not be made. We will make every effort to re-schedule any missed lesson(s) if the pool is closed for longer than two weeks.

 If you are unable to make a private lesson, then it may be rearranged providing we are given a minimum of 48hrs notice.

Cancellation- Please give a terms notice, otherwise you will incur a cancellation charge.

Photography/video: is NOT permitted at any time – this in accordance with Child Protection Protocol.

However, Swimming Squidz may arrange from time to time some photography sessions to take pictures for promotional purposes. Please indicate whether you consent to photographs being taken during your child's lesson through the client hub.

Covid-19: If you are displaying any symptoms of Covid-19 or have tested positive, then please do not attend until you are symptom free or test negative. 

Online Portal/Client Hub: The Client Hub is our main method of communication. It is therefore very important that you keep your contact details up to date on there as any important emergency messages are issued to the numbers/email addresses held within that system. Going forward, the terms and conditions will be updated on the client hub, it is your responsibility to make sure that you log in from time to time and make sure that you are happy with the most current Ts & Cs.

BIG SQUIDZ POOLHOUSE GUIDELINES

• Squidz are to arrive at the pool house 'beach ready' no more than 5/10 minutes before class time.
• On entry, please use the sanitiser provided and EVERYONE MUST take off your shoes on entry to the building.
• Please note, the Big Squidz must shower before entering the pool, the toilet will be available if needed. 
• All Squidz must have a swim hat and their own goggles. If your child has sensory needs and cannot wear a hat, we do not expect them to. Squidz can bring a drink if needed but no food is allowed. 
• Spectators are allowed but we do ask that anyone coming along is respectful of the lessons taking place. Squidz find it very hard to concentrate with background noise from adults chatting poolside.
• Any lost property will be kept until the end of term, then disposed of.

MINI SQUIDZ POOLHOUSE GUIDELINES

• Please arrive at the pool house 'beach ready' no more than 5/10 minutes before class time. You will have time to change Baby in the pool house.
• Mini Squidz must be double nappied, ideally a swim nappy and a neoprene nappy cover unless fully toilet trained.
• All nappies must go home with you.
• Please be respectful of our neighbours.
• Please do not park over any driveways, or access paths.
• Entry is via the side gate on the LHS as you look at the house.
• Please make sure that if using a buggy, you store it neatly out of the way (in the area outside the pool door, NOT in the the pool area)
• On entry, please use the sanitiser provided and either take your shoes off or use the blue overshoes.
• There will be “changing stations” for you to use.
•  You are welcome to feed Baby after the class. Of course, should Baby need to feed during the lesson, please do not hesitate to do so.
• Any lost property will be kept until the term is complete, then disposed of.