Please read the following Terms and Conditions, and please note that links to our policies and procedures are at the bottom of this page.

Block Bookings:

• Your payment reserves your child's place for the block booking. We do not offer credits or refunds if a lesson is missed by the swimmer.
• If for any reason Swim Squad has to cancel a lesson, the cost of that lesson will be deducted from your next payment block, in the event that we are unable to reschedule.

Sickness:

• Swimmers should not attend their lesson for 48 hours after experiencing vomiting or diarrhoea.
• Swimmers who are experiencing any infectious illneses should not attend their lesson until the infectious period is fully over.
• Swimmers suffering with infections in relation to their ears, eyes, sinuses or chest should not attend their lesson until medically fit to do so.
• Swimmers should avoid full meals close to their lesson time. Light snacks would be suitable, as lessons could be cancelled if someone vomits in the water.

Individual and/or medical needs:

• Parents should fully disclose details of any medical and/or learning needs of a swimmer at initial registration/enrollment, or when diagnosed if the swimmer has already commenced with lessons.  

Parental responsibility:

• Parents are responsible for their children within the swimming pool grounds, building and changing rooms, please do not leave children unattended.
• Parents / guardians are permitted on poolside; however, if the poolside area becomes too busy, we may ask that 1 x parent leaves, (you may swap during the lesson). If your child has any specific needs which means a second parent/guardian is required on poolside, that can be arranged.  
• Instructors are responsible for the children during their lesson; however, 1 x parent per child must stay on poolside in the event that their child requires assistance out of the water, i.e. medical need or toilet, etc.  

Swim Squad's Policies and Procedures:

Safeguarding Policy

Anti-Bullying Policy

Complaints Policy

Customer Service Policy

Equality & Diversity Policy

Privacy Policy