Welcome to the Swim Squad's Client Hub portal

Please register the details of the person who will be administering the Client Hub account.
You will be able to add other family members, such as your children, after registration.
If you are an adult registering yourself for courses or classes, then please enter your details.

Minimum of 6 characters

Terms and Conditions

Please read the following Terms and Conditions, and please note that links to our policies and procedures are at the bottom of this page.

Block Bookings:

  • Your payment reserves your child's place for the block booking. We do not offer credits or refunds if a lesson is missed by the swimmer.
  • If for any reason Swim Squad has to cancel a lesson, the cost of that lesson will be deducted from your next payment block, in the event that we are unable to reschedule.


  • Swimmers should not attend their lesson for 48 hours after experiencing vomiting or diarrhoea.
  • Swimmers who are experiencing any infectious illneses should not attend their lesson until the infectious period is fully over.
  • Swimmers suffering with infections in relation to their ears, eyes, sinuses or chest should not attend their lesson until medically fit to do so.
  • Swimmers should avoid full meals close to their lesson time. Light snacks would be suitable, as lessons could be cancelled if someone vomits in the water.

Individual and/or medical needs:

  • Parents should fully disclose details of any medical and/or learning needs of a swimmer at initial registration/enrollment, or when diagnosed if the swimmer has already commenced with lessons.  

Parental responsibility:

  • Parents are responsible for their children within the swimming pool grounds, building and changing rooms, please do not leave children unattended.
  • Parents / guardians are permitted on poolside; however, if the poolside area becomes too busy, we may ask that 1 x parent leaves, (you may swap during the lesson). If your child has any specific needs which means a second parent/guardian is required on poolside, that can be arranged.  
  • Instructors are responsible for the children during their lesson; however, 1 x parent per child must stay on poolside in the event that their child requires assistance out of the water, i.e. medical need or toilet, etc.  

Swim Squad's Policies and Procedures:

Safeguarding Policy

Anti-Bullying Policy

Complaints Policy

Customer Service Policy

Equality & Diversity Policy

Privacy Policy


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