Venue Policies - Must be adhered to at all times

• No food or drink allowed in the building

• No outdoor footwear allowed on poolside or past the no footwear points

• Parents/guardians are always fully responsible for their children, please ensure you are on site throughout the lesson.

• The use of profanity, verbal threats or any act of violence, will not be tolerated, at any time. Anyone using these kinds of actions will be asked to leave and may not be allowed to return to lessons.

• Where venues have gender specific changing facilities, children over the age of 8 must use the correct changing rooms, they are not permitted into the opposite gender changing area. 

Refund/Cancellation Policy

If you wish to cancel your course booking, a full refund will be granted if the cancelation request is made prior to the date of your first lesson. After the first lesson has taken place however the course fee is nonrefundable. In certain circumstances a change of time or day of your session maybe available subject to availability. Please email all cancellation request to enquiries@amysaquastars.co.uk  
 
Data Protection Policy/Safeguarding Policy

Our Data Protection Policy and Safeguarding Policy can be viewed on our website at www.amysaquastars.co.uk, or can be emailed to you upon request. 
 
Complaints Procedure

If you feel you are dissatisfied in any way, or have a point you would like to clarify, please get in touch asap. I want to help you resolve your complaint as quickly as possible. I am committed to providing a highquality service to you and all future customers; therefore, I treat all complaints seriously and will work with you to resolve the issue and provide a better service in the future.