Welcome to the Swim Quest's Client Hub portal

Please register the details of the person who will be administering the Client Hub account.
You will be able to add other family members, such as your children, after registration.
If you are an adult registering yourself for courses or classes, then please enter your details.

Minimum of 6 characters

Terms and Conditions

Terms & Conditions:

  • All lessons must be paid for in advance.
  • A child’s place is booked and committed for the whole term, cancellation during the term will not receive any refunds and any outstanding accounts must be paid for in full.
  •  It is the Parent/Guardian/Carers’ responsibility to notify us of any illnesses, injuries, or medical conditions likely to impede a child’s safety or ability to participate.
  • We are NOT able to offer a substitute class for any missed classes due to illness, prior engagements etc
  • Any information given to Swim Quest, for example, a child’s swimming ability or medical details will be assumed to be true and accurate. Should this not be the case Swim Quest will not be liable.
  • The charges set out are for a specified time and day, there will be no refunds for cancellation, or absence whatever the reason. Any additional lessons will be charged at the normal rate.
  • Swim Quest reserves the right to make changes to the programme where necessary, or to cancel lessons if there are insufficient numbers.
  • We reserve the right to change times and locations for reasons beyond our control.
  • We will provide swimming aids and equipment as Swim Quest deem appropriate and a qualified swimming teacher for each group. During group lessons, a minimum of one member of staff will be qualified as a lifeguard/rescue teacher.
  • It is the Parents/Guardians/Carers’ responsibility to maintain their children’s safety prior to and after their lesson and to maintain the safety of other children in their care.
  • Photographs may be taken occasionally for Swim Quest publicity. If you have any objections to this, please indicate by clicking the relevant tab in your account details.
  • Parents/Guardians/Carers are requested not to use video or any type of camera/ mobile phone in the changing rooms or poolside to comply with child protection recommendations.
  • At least one Parent/Guardian/Carer is expected to be present in the pool vicinity during the lesson.
  • All children must wear a  Swim Quest hat with the exception of the Adult & Child classes.
  • A Swim Quest hat is given free when a child starts or moves up a Quest, however, all replacement hats (for lost or broken hats) will be paid for by the parent/guardian/carer.
  • The Parent/Guardian/Carer agrees to pay any additional penalty fees incurred for late cancellation or late payment.
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